Shipping policy
Shipping Policy
Welcome to the Shipping Policy of Witteveen E-commerce LLC! We want to make sure you have a seamless shopping experience. Below are the details regarding our shipping process.
This shipping policy applies to: The United Kingdom and the European Union
Shipping Details
| Stage | Duration | Cost |
|---|---|---|
| Order Processing Time | 0–2 Business Days | Free |
| Shipping Time | 7-12 Business Days | Free |
| Total Delivery Time | 7-14 Business Days | Free |
Order cutoff time: 10:00 PM (GMT), Monday through Friday
Please note that during busy periods such as public holidays, delivery times may be longer.
Shipping Partners
We work with trusted shipping partners to ensure your order is delivered safely and on time. Our main shipping partners include USPS, UPS, FedEx, and Amazon Logistics for deliveries within the United States.
Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our Order Tracking Page using the tracking number provided.
Customs and Import Taxes
As we currently only ship within The United Kingdom and the European Union, customs and import taxes do not apply.
Address Changes
If you wish to change your delivery address after placing an order, please contact our customer service as soon as possible at support@mysalights.com. We will do our best to accommodate the change, but we cannot guarantee this if the order has already been processed.
Undeliverable Packages
If a package cannot be delivered due to an incorrect address, refusal of delivery, or failure to collect at a collection point, we reserve the right to charge return and reshipping costs.
Customer Service
If you have any questions about our shipping policy, please do not hesitate to contact our customer service via support@mysalights.com. We will respond as quickly as possible.
Contact Information
Company Name: Witteveen E-commerce LLC
Employer Identification Number: 30-1430114
Registered Address: 1209 Mountain Rd. PL NE STE R, Albuquerque NM 87110, United States
Email Address: support@mysalights.com
Customer Service Opening Hours:
We are available to assist you during the following times (Mountain Time, MT):
Monday to Friday: 09:00 AM – 05:00 PM
Saturday and Sunday: Closed
For more information, please visit our FAQ Page or Contact Page.
Track your order anytime at our Order Tracking Page.