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Terms of service

Terms of Service

Welcome to mysalights.com! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.

1. Definitions

  • Return/Withdrawal Period: The period within which the consumer can exercise their right of withdrawal.
  • Consumer: A natural person who is not acting in the exercise of a professional or commercial activity and who enters into a distance contract with the business.
  • Day: Calendar day.
  • Term Transaction: A distance contract relating to a series of products and/or services delivered over a period of time.
  • Right of Withdrawal: The option for the consumer to withdraw from the distance contract within the withdrawal period.
  • Business: The legal entity that offers products and/or services remotely to consumers.

2. Identity of the Business

Company Name: Witteveen E-commerce LLC
Employer Identification Number: 30-1430114
Registered Address: 1209 Mountain Rd. PL NE STE R, Albuquerque NM 87110, United States
Email Address: support@mysalights.com

3. Applicability

These Terms apply to every offer made by the business and to every distance contract concluded between the business and the consumer.

4. The Offer

Our offers are non-binding and subject to availability. If an offer has a limited validity period, it will be explicitly stated. All offers include a full and accurate description of the products and/or services provided.

5. The Agreement

An agreement is formed when the consumer accepts the offer and meets the stated conditions. We will promptly confirm receipt of this acceptance via electronic means.

6. Right of Withdrawal

Consumers have the right to withdraw from the contract within 30 days without giving any reason. The withdrawal period begins the day the consumer receives the product. For more details, refer to our Return Policy.

7. Obligations of the Consumer during the Withdrawal Period

During the withdrawal period, consumers must handle the product and packaging with care. Products should be returned in their original condition to avoid any reduction in value.

8. Exclusion of the Right of Withdrawal

Some items such as personalized, custom-made, or perishable goods may not be eligible for return. If this applies, it will be clearly indicated on the product page.

9. Prices

All prices are in USD (United States Dollar) and include applicable sales tax, unless stated otherwise. We reserve the right to adjust prices due to tax changes or other regulatory updates.

10. Compliance and Warranty

We guarantee that our products conform to the agreement, the specifications listed, and reasonable usability expectations. If you encounter any issues, please refer to our Return Policy.

11. Delivery and Execution

Orders will be delivered to the address provided by the consumer. We strive to fulfill all accepted orders promptly, typically within 3–7 business days. If we are unable to deliver within this timeframe, we will notify the customer and offer the right to cancel. For details, refer to our Shipping Policy.

12. Duration Transactions

Contracts for ongoing services or subscriptions may be terminated by the consumer with one month's written notice, unless otherwise agreed.

13. Payment

Payments are processed through secure, PCI-compliant payment gateways. Accepted methods include credit/debit cards and digital wallets. For more information, visit our Payment Policy.

14. Complaints Procedure

If you are unsatisfied with our service or products, please reach out to us at support@mysalights.com. We aim to respond to all complaints within 30 days and will seek to resolve issues amicably.

15. Privacy Policy

We value your privacy. Please review our Privacy Policy to learn more about how we collect, use, and safeguard your personal data.

Contact Information

Company Name: Witteveen E-commerce LLC
Employer Identification Number: 30-1430114
Registered Address: 1209 Mountain Rd. PL NE STE R, Albuquerque NM 87110, United States
Email Address: support@mysalights.com

Payment provider adress

Kerui si Limited
RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Customer Service Opening Hours:

We are available to assist you during the following times (Mountain Time, MT):
Monday to Friday: 09:00 AM – 05:00 PM
Saturday and Sunday: Closed

For more information, please visit our FAQ Page or Contact Page.

Track your order anytime at our Order Tracking Page.